Site Policy Statements

Your privacy is very important to us. 

Accordingly, we have developed these policies in order for you to understand
how we collect, use, communicate and make use of personal information. 



Payment, Shipping, and Returns

MAKING A PURCHASE 

 Websites offer a modern day and efficient way to purchase by browsing our web site and adding any items that you wish to buy into your shopping cart. After you have finished your initial selection, click on “Check Out” and you will be asked for some personal details we need to be able to satisfy your order. We always try to ensure that all items on the website are in stock although inevitably sometimes we do run out of stock of some things. If in the exceptional circumstance that we take your order for an article, but run out of stock before your order is dispatched, we will inform you and back order for you the out of stock item. 

PAYMENT POLICY 

PayPal or Credit cards are the preferred method of payment. Use the Paypal Gateway to process these payments. Please contact our Accounts Department if you want to use alternative payment methods or if you have any difficulty. +61 412 841 738. Please ensure payments are made immediately with your order 

SHIPPING AND HANDLING 

Dispatch will be within 1-2 working days, but in most cases dispatch is within 24 hours. We always use reputable shipping companies that provide estimates of the delivery information by tracking individual numbers on their web sites. You must examine all goods on receipt and shortages/damages must be reported to us within 24 hours to enable appropriate claims to the responsible party. For courier delays, while we do everything in our power to track down any delays and to get you your products delivered, we can take no responsibility for circumstances outside of our control such as unexpected carrier delays/loss of goods that may lead to your products being late. 

 RETURNS / MONEY BACK GUARANTEE 

You have the right to return your purchase for a full refund within any particular offer we have made to you for your product.In all other situations following specific Consumer Protection (Distance Selling) Regulations, a full ‘no questions asked’ refund is made of the original item price (not including Postage/courier costs) if the item is returned in the original condition unused. Your right to cancel starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods. Notification of a request to cancel is received within this period and the goods received by TRocket Golf to the returns department within 14 Days of the delivered product(s) date. The buyer must, however, pay the cost of return postage or courier ensuring sufficient steps are taken to return the product(s) to TRocket Golf in their original condition.To return the purchase meaning cancelling of a contract, please contact us within seven working days of the items delivery date. Package the items securely and send them to us with the invoice. We would request that you contact us to tell us that you are returning goods before you send them. Please email us the tracking number immediately you send the goods to admin@trocketgolf.comWe only use a recorded-delivery service that consists of tracking. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error.You should be aware that once we begin the delivery process to you, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item excluding any administration, postage and packing costs that we will have incurred.

Use of Cookies

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.TRocket Golf will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

Email Policies

We are committed to keeping your e-mail address confidential. 

We do not sell, rent, or lease our subscription lists to third parties and will not provide your personal information to a third party individual, government agency, or company at any time unless strictly compelled to do so by law. 

We will use your e-mail address solely to provide timely information about QOD Golf Australia.We will maintain the information you send via e-mail in accordance with applicable federal law. 

CAN-SPAM Compliance 

In compliance with the CAN-SPAM Act, all e-mail sent from our organization will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us. 

Choice/Opt-Out 

Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime. 

 Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

Use of External Links

http://trocketgolf.com.au may contain links to many other websites. TRocket Golf cannot guarantee the accuracy of information found at any linked site. Links to or from external sites not owned or controlled by TRocket Golf, do not constitute an endorsement by TRocket Golf, or any of its employees of the sponsors of these sites or the products or information presented therein. 

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Intellectual Property Rights

All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of TRocket Golf, or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from TRocket Golf. 

 You must not: 

Republish material from our website without prior written consent. 

Sell or rent material from our website. 

Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose. 

Redistribute any content from our website, including onto another website.

Acceptable Use

You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the website. Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website. 

You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.

Restricted Access

We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.

Use of Testimonials

In accordance to with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following: 

Testimonials that appear on this site are actually received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services. 

The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public. 

TRocket Golf is not responsible for any of the opinions or comments posted on https://trocketgolf.com.au . TRocket Golf is not a forum for testimonials, however provides testimonials as a means for customers to share their experiences with one another. To protect against abuse, all testimonials appear after they have been reviewed by management of TRocket Golf. TRocket Golf does not share the opinions, views or commentary of any testimonials on http://trocketgolf.com.au - the opinions are strictly the views of the testimonial source. 

The testimonials are never intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.

How Do We Protect Your Information and Secure Information Transmissions?

Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email. TRocket Golf may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.For site security purposes and to ensure that this service remains available to all users, TRocket Golf uses software programs to monitor network traffic to identify unauthorised attempts to upload or change information, or otherwise cause damage.

Disclaimer and Limitation of Liability

TRocket Golf makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contain on this website or any sites linked to this site. 

All the materials on this site are provided 'as is' without any express or implied warranty of any kind, including warranties of merchantability, non-infringement of intellectual property or fitness for any particular purpose. In no event shall TRocket Golf or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if TRocket Golf has been advised of the possibility of such loss or damages.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent. 

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.


If you have any questions regarding these policies, or your dealings with our website, please contact us here:
https://trocketgolf.com.au/contactus

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